Refund policy

At Perfumor, your satisfaction is our priority. If you are not entirely happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights regarding returns and refunds.

1. Eligibility for Returns

  • Returns are accepted only if the product is damaged, defective, or incorrect.

  • Requests must be made within 7 days of delivery.

  • The product must be unused, sealed, and in its original condition and packaging.

2. How to Request a Return

To initiate a return, please email us at satwikthakur55@gmail.com with:

  • Your Order ID

  • A brief reason for return

  • Clear images of the product showing damage or incorrect item

3. Return Process

  • Once your return request is approved, our team will arrange a pickup via our Shiprocket logistics partner.

  • Please pack the item securely in its original packaging.

4. Refunds

  • Refunds are processed only after the returned item is received and inspected.

  • Refunds will be issued to your original payment method within 5–7 business days of approval.

  • Shipping charges (if any) are non-refundable.

5. Non-Returnable Items

We do not accept returns for:

  • Used or opened products

  • Fragrances bought during clearance or sale

  • Requests made after 7 days of delivery

6. Exchange Policy

  • We currently offer exchanges on reasonable terms.

7. Order Cancellation

  • Orders can only be cancelled before they are shipped.

  • Once the order has been dispatched, it cannot be cancelled or modified.

8. Contact Us

For all return or refund-related concerns, reach out to us at:

Email: satwikthakur55@gmail.com
Phone: +91 93175 22038
Instagram: @perfumor.in